When paying through the terminal entered the wrong phone number.
To change the phone number listed on the check, please fill out the application form. The application will be processed in 24 hours. Service reserves the right to request a photo check, in cases of suspected fraud.
Page of request for the association of codes.
To do the association of codes, please fill the form of request. The application will be processed one hour after creation. Important! You can only combine activation codes that are registered to the same number and are not redeemed during the waiting period.
Service codes transfer to third parties.
The btcu.biz service is not an electronic payment system. The user has no right to transfer activation codes (transaction ID) and coupons to third parties, to enter another bitcoin address, bank card number or mobile phone number of a third party when activating the code (transaction ID). All risks associated with incorrect use of the service are borne by the user.
"Redeem the code for me" / "Contact the another service support."
The btcu.biz customer service is competent to provide support and assistance only within the btcu.biz service operation.
Why hasn’t money come to the card within the day?
Funds are credited to the card within one working (banking) day from the date of your application on the site and a confirmation of coins receipt from our side. In case of selling a coupon — since the valid code sale. Applications received after working hours or on weekends are processed the next working (banking) day. You can track the coins receipt at our address using the blockchain.info or similar services. If all the points mentioned above are fulfilled, and the funds have not been received, contact the customer service.